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Quality Assurance and Language (English) Training Specialist

Office Based Yerevan, Armenia

BookAMed is currently seeking a Quality Assurance and Language (English) Training Specialist, who is well versed with English language, committed, self-motivated and enjoys working in a multi-cultural team. 

This role is responsible for supporting the sales and customer service teams in delivering the customer acquisition plan. On a daily basis the specialist will review large volume of chat, email and voice messages generated by the sales and customer service teams, and provide real-time and offline feedback and training to minimise errors, improve customer engagement, conversion and retention.

This role will suit a candidate who is very comfortable with the usage of English language for business communication, can audit messages on the fly and provide feedback.

Reponsabilities

Service Delivery

Quality Assurance

Training

Reporting

Others

Required qualifications
How to apply?

Please send your CV in English to support@bookamed.com. In the subject of your email, please mention ‘‘Quality Assurance and Language (English) Training Specialist”.

Have any questions

Send us an email

support@bookamed.com